Last updated: July 7, 2026
Buffet Crampon Japan Co., Ltd. and Buffet Crampon S.A.S. (hereinafter collectively referred to as the “Company,” “we,” “us,” or “our”) consider the appropriate handling of personal information of users of the Japanese website (hereinafter referred to as the “Site”) to be an important responsibility.
This Privacy Policy explains the information collected by the Company through the Site, the purposes of use, disclosure to third parties and outsourcing, the use of cookies and similar technologies, and the rights of users.
1. Information We Collect
We may collect the following information when users use the Site.
When users use the inquiry form:
Name, email address, telephone number, inquiry category, and inquiry details.
When users subscribe to the newsletter:
Email address, subscription status, and unsubscribe history.
When users use the Site:
IP address, cookie ID, device information, browser information, pages viewed, access date and time, referrer information, and information related to cookie consent settings.
When users use the location function for store or showroom search:
Location information obtained based on permission granted through the browser or device.
2. Purposes of Use
We use the information we collect for the following purposes:
- To respond to inquiries and contact users as necessary.
- To provide information regarding products, showrooms, authorized dealers, repairs, and maintenance.
- To send newsletters and process unsubscribe requests.
- To operate, maintain, and ensure the security of the Site.
- To analyze the usage of the Site and improve its content and convenience.
- To measure the effectiveness of advertising and marketing activities based on the user’s consent.
- To take actions required by applicable laws and regulations.
Information entered in the inquiry form will be used only to respond to the inquiry and for related communications. It will not be used for newsletter distribution. Newsletters will be sent only when the user has explicitly subscribed.
3. Cookies and External Transmission
The Site may use cookies and similar technologies for purposes such as displaying the Site, ensuring security, managing cookie consent, access analytics, and measuring the effectiveness of advertising.
Essential cookies are used to provide the basic functions of the Site. Cookies related to analytics, advertising, and marketing are used based on the user’s consent.
Cookie settings can be checked and changed at any time through “Cookie Settings” in the footer of the Site.
4. Disclosure to Third Parties and Outsourcing
We may outsource or disclose the handling of personal information, within the scope necessary to achieve the purposes of use, to service providers involved in the operation and maintenance of the Site, cookie consent management, access analytics, advertising effectiveness measurement, email distribution, inquiry handling, and related services, or to Buffet Crampon Group companies.
We exercise necessary and appropriate supervision over such service providers to ensure the proper management of personal information.
We may also disclose personal information to public authorities or other parties when disclosure is required by applicable laws and regulations.
5. Handling of Personal Information Outside Japan
For the purposes of operating and maintaining the Site, managing cookie consent, access analytics, measuring advertising effectiveness, and responding to inquiries, the information collected may be handled by Buffet Crampon Group companies or service providers located outside Japan.
When we outsource or disclose the handling of personal information to entities located outside Japan, we will conduct the necessary checks and implement appropriate security measures in accordance with applicable laws and regulations.
6. Retention Period
We retain the personal information we collect only for the period necessary to achieve the purposes of use or for the period required by applicable laws and regulations.
7. Security Measures
We implement reasonable security measures to prevent unauthorized access to, loss, destruction, alteration, leakage, or other improper handling of personal information.
8. User Rights
Users may, in accordance with applicable laws and regulations, request disclosure, correction, addition, deletion, suspension of use, or other actions regarding their own personal data held by us.
For such requests, or for inquiries regarding the handling of personal information, please contact the following office:
Buffet Crampon Japan Co., Ltd.
Address: 4-8-17 Toyo, Koto-ku, Tokyo 135-0016, Japan
Telephone: +81-3-5632-5511
Global contact point for personal information protection:
privacy@buffetcrampon.com
9. Minors
If minors use the inquiry form or subscribe to the newsletter through the Site, they should do so with the consent of a parent or guardian.
10. Changes to This Privacy Policy
We may revise this Privacy Policy in response to changes in laws and regulations, changes in the content of our services, or changes in the handling of personal information. The revised Privacy Policy will become effective when it is posted on the Site.