Position
Technical Support (Technical Department) – Woodwind Instrument Technician
Job Description
General technical support duties and other related duties
(Scope of change) The position may be reassigned to other duties designated by the company.
As a woodwind instrument technician at Buffet Crampon Japan, you will be responsible primarily for quality control and quality improvement of our brands’ products in the Japanese market, as well as after-sales service.
This is an important position that ensures our customers receive high-quality products and services through the inspection and quality assessment of instruments arriving from our factories, as well as repair and technical support.
You will also undertake a wide range of responsibilities, including working with our headquarters in France and overseas factories to improve quality in accordance with global standards, providing technical support to renowned artists from Japan and abroad, and offering technical assistance at exhibitions and events.
To provide appropriate after-sales service to customers throughout Japan, you will assess the current technical support framework—both within and outside the company, including authorized dealer technicians and external technical service providers—identify its challenges, consider the desired future structure, and develop concrete plans. As necessary, you will promote the sharing and standardization of technical information and establish effective methods of collaboration, thereby helping to build a sustainable service framework.
As a core member of the department, you will also be expected to take an active role in quality improvement, the sharing and standardization of technical information, and departmental operations, and to use your experience to lead new reforms.
Employment Type / Contract Period
Permanent employee (no fixed term)
For candidates hired at the age of 60 or older, employment will be on a fixed-term contract:
- Contract period: One year
- Contract renewal: The contract may be renewed. Renewal will be determined based on factors including the volume of work at the end of the contract period, work performance and conduct, ability, the company’s business situation, and the progress of the work being performed.
- Maximum renewal period: Until the employee reaches the age of 65
Work Location
4-8-17 Toyo, Koto-ku, Tokyo
(Scope of change) The work location may be changed to another location designated by the company.
Working Hours
Standard working hours: 9:00 a.m.–6:00 p.m.
Flextime system (core hours: 10:00 a.m.–4:00 p.m.)
Break: 60 minutes
Overtime
Yes
Holidays
Regular days off: Sundays and Mondays; Japanese national holidays; summer holidays; and year-end/New Year holidays
Social Insurance
Health insurance, employees’ pension insurance, employment insurance, and workers’ compensation insurance
Compensation
Annual salary system
Expected annual salary: JPY 3,000,000–6,200,000
Monthly base salary: JPY 217,000–449,000
- Compensation will be determined in accordance with company regulations, taking experience and ability into consideration.
- The expected annual salary includes base salary and bonus.
- A bonus may be paid once a year depending on work performance, conduct, and company performance. No bonus may be paid depending on these factors.
Overtime Pay
Premium wages for overtime and other applicable work will be paid separately.
Commuting Expenses
Provided
Business Travel
Required
Probationary Period
Three months
Measures to Prevent Passive Smoking
Smoking is prohibited throughout the workplace.
Application Requirements
Age and Gender
No restrictions
Required Experience, Abilities and Skills
Essential requirements
- High school graduate or above
- Practical work experience as a woodwind instrument technician
- Basic repair and adjustment skills for woodwind instruments in general, particularly clarinets
- Ability to understand the company’s policies and objectives and to advance work through effective communication with internal and external stakeholders
- Basic computer skills, including Word, Excel and PowerPoint
Preferred qualifications
- Management experience in a manufacturer’s technical department
- Experience in quality control and quality improvement
- At least ten years of practical experience in woodwind instrument repair
- Experience adjusting instruments for artists
- Graduate of a music university or vocational music school
- An ear capable of distinguishing and understanding subtle nuances in sound
- Experience working with overseas manufacturers or factories
- Experience preparing work manuals, presentation materials and reports
- Valid standard automobile driving licence (automatic-transmission-only licence accepted)
Profile We Are Looking For
- Someone capable of serving as a core member of the department and contributing to departmental operations and quality improvement
- Alternatively, someone with the potential to grow into such a role
- Someone with the drive to proactively propose, improve and implement
- Someone with a strong commitment to quality improvement who can independently analyse issues and develop proposals for improvement
- Someone who can build trusting relationships and communicate effectively with people in a variety of positions, both inside and outside the company
- Someone who understands the perspectives of customers, dealers and artists and can respond flexibly
- Someone who can demonstrate leadership, engage those around them and contribute to the growth of the entire team
- Someone eager to acquire new knowledge and skills and committed to continuous personal development
- Someone with a passion for musical instruments and classical music
We are not simply looking for an outstanding repair technician.
We are looking for a colleague who can connect artists, dealers, overseas factories and our own teams through woodwind instruments, and deliver world-class quality to the Japanese market.
In addition to technical expertise, we look forward to meeting someone who values relationships with others and will help us build a new technical department at Buffet Crampon Japan.
Selection Process
Selection Method
Document screening, interview, and practical skills assessment (including clarinet adjustment)
Selection Date
To be determined in consultation with each applicant
Application Information
How to Apply
Please email the following documents to the address below:
- Résumé with a photograph
- Detailed employment history
- Statement of motivation
Send applications to:
Technical Support Recruitment
Buffet Crampon Japan, Ltd.
Application email address:
shota.ikeda＠buffetcrampon.com
Please replace the full-width “＠” symbol with a standard half-width “@” before sending your email.
Please use the following email subject line:
“[Applicant’s name]: Application for Woodwind Instrument Technician Position”
Please note that résumés and other application documents will be used solely for recruitment screening. Submitted documents cannot be returned.
Application Deadline
Applications will close as soon as a suitable candidate has been appointed.
Enquiries
Technical Support Recruitment
Buffet Crampon Japan, Ltd.
shota.ikeda＠buffetcrampon.com
Please replace the full-width “＠” symbol with a standard half-width “@” before sending your email.
Please use the following email subject line:
“[Applicant’s name]: Application for Woodwind Instrument Technician Position”
Please note that we are unable to respond to enquiries unrelated to this recruitment.
